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Privacy Policy

Queic by Olivia (“Queic,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from [queic.com.sg] (the “Site”).

Personal Information We Collect

Device Information

When you visit our Site, we automatically collect certain details about your device, including:

  • Web browser, IP address, time zone, and cookies installed.

  • Pages or products you view, search terms or websites that referred you, and how you interact with the Site.

We collect this information using:

  • Cookies – small data files stored on your device. For more, visit www.allaboutcookies.org.

  • Log files – track actions on the Site and gather IP address, browser type, ISP, and time stamps.

  • Web beacons, tags, pixels – electronic files that record browsing behavior.

Order Information

When you place or attempt to place an order, we collect:

  • Name, billing/shipping address, payment details (processed securely by third-party providers; we do not store full card details), email, and phone number.

“Personal Information” in this Policy includes both Device Information and Order Information.

How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders, including payments, delivery, invoices, and confirmations.

  • Communicate with you about your order or enquiries.

  • Screen orders for potential risk or fraud.

  • Improve and optimize our Site (e.g., analytics, marketing performance).

  • Send updates or promotions in line with your preferences (if you opt in).

Sharing Your Personal Information

We do not sell your data. We may share it with:

  • Service providers such as payment processors, delivery partners, and IT systems to complete orders.

  • Analytics partners such as Google Analytics to understand how customers use the Site. Learn more here: Google Privacy Policy. Opt out here: Google Opt-Out.

  • Legal authorities if required to comply with law or protect our rights.

Sharing Your Personal Information

We may use your Personal Information to provide you with targeted advertising or marketing. You can learn more here:

You can also opt out via the Digital Advertising Alliance.

Data Retention

We retain Order Information for our records unless and until you request deletion, subject to legal or business requirements.

Your Rights

Under Singapore’s Personal Data Protection Act (PDPA), and where applicable international laws (e.g., GDPR), you may:

  • Access the data we hold about you.

  • Request corrections or updates.

  • Withdraw consent to marketing.

  • Request deletion of your data (subject to legal obligations).

To exercise these rights, contact us at hello@queic.com.sg

Changes

We may update this Privacy Policy periodically to reflect changes in our practices, operations, or legal obligations. Updates will be posted here with a revised effective date.

Contact Us

For more information about our privacy practices, or if you have any questions, please contact us at:
hello@queic.com.sg